General Claim Procedure: 
At IGI General Insurance, we consider the claim to be our end product and endeavor to provide easy and timely service to our clients. Adhering to the following procedure will assist in a swift and equitable settlement of the claim.
Claim Procedure
Notify Us:
Report any loss or damage under the policy without delay. Keep your policy or certificate handy and provide the required details.
Appointment of Loss Adjuster:
The company may appoint an SECP-certified loss adjuster to inspect and adjust the loss.
Provide Information:
Submit all required documents, fill out the claim form, and cooperate with the adjuster for any additional information.
Settlement and Acceptance:
Once the surveyor assesses the loss, they will settle the claim upon agreement via an acceptance letter.
Payment of Claim:
Payment is made through a cross cheque or online transfer to the insured or jointly with a lending agency.
Disputed Claims:
If there is any dispute regarding liability or claim amount, please refer to the complaint section.
Contact Us
For Motor Claims:
Lahore: +92 61-4542001-02
Multan: +92 61-4542001-02
For Health Queries:
+92 61-4542001-02
For Non-Health/Non-Motor Claims:
Lahore: +92 61-4542001-02
Multan: +92 61-4542001-02
Submission of Documents
Multan: 1649,Shopping Center # 3, Aziz Shaheed Road, Mall Plaza
Chowk, Mall Road, Multan Cantt Commercial Area, Multan.
Lahore: Registered Office:PGI house, 5-A Bank Square,
Shahrah-e-Quaid-e-Azam (The Mall), Lahore, Pakistan.
Online Claim Intimation
Email: info@pgi.com.pk